Payment and Refund Policy

At MyKharidi, we strive to offer a smooth and secure shopping experience. Please review our payment and refund policies carefully before placing an order.

Payment Policy

Accepted Payment Methods:

We accept the following payment options:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit/Credit Cards (Visa, Mastercard, Rupay, etc.)

  • Net Banking (via major Indian banks)

  • Wallets (Paytm, PhonePe, MobiKwik, etc.)

  • Cash on Delivery (COD) – Available on selected products and pincodes

Order Confirmation:

  • Once your payment is successful, you will receive an order confirmation via email and/or WhatsApp.

  • For COD orders, confirmation may be requested via call or message before dispatch.

Payment Security:

All payments are processed through secure and encrypted gateways. We do not store any payment information on our servers.

Refund Policy

Eligibility for Refund:

Refunds are applicable only in the following cases:

  • Product is received in a damaged or defective condition

  • You received the wrong product

  • The item is out of stock and cannot be delivered

  • Order was cancelled before dispatch (for prepaid orders only)

Please note: Refunds are not applicable for size issues, dislikes after trying the product, or change of mind. We encourage you to check the size chart and product description before placing an order.

Refund Process:

  1. Raise a Request: Contact our support team within 2 days of receiving the product via email at support@mykharidi.in or WhatsApp.

  2. Provide Proof: Send clear photos/videos of the issue (damaged/wrong item, etc.).

  3. Approval & Pickup: If approved, we will arrange a reverse pickup (if available in your area) or ask you to send the item to our Surat warehouse.

  4. Refund Timeline: Once the product is received and inspected, the refund will be processed within 5-7 working days via the original payment method.

Non-Refundable Items

  • Products returned without original packaging, tags, or in used condition

  • Items on clearance, sale, or marked as “non-returnable”

  • Intimate wear or hygiene-sensitive items

Need Help?

If you have any questions regarding payments or refunds, feel free to reach out to our customer care team: 📧 Email: support@mykharidi.in
📱 WhatsApp: +91 85307 29787